iPhone activation woes Video

iPhone activation woes Video Transcript

[ Music ] ^M00:00:04 [ Cheering and clapping ]

>> We didn't have any choice. White or black.

>> Thanks for bearing with us. We get to do this, so...

>> They are -- they're not able to activate them so far. And apparently the police need my tent moved. They can't activate them. The servers are down everywhere. I'm getting messages from friends in Houston that they still haven't been able to activate, and they started a time zone or two ago.

>> What?

>> Wow. My God.

>> So the -- you know, the experience of buying the first iPhone was incredible, exactly because of the activation process. You didn't have to go through this kind of crap with dealing with the carriers. All of the carriers have been -- you know, you all bought a cell phone before. What's the experience like calling them and setting up the plan and going through all that rigmarole to activated? That's what was great about the iPhone. That's what was great about the iPhone was that Apple had had the sense to work with AT&T to make a process that really worked for the consumer, and now that they stepped back, having to activate in the store and we get this kind of problem again. When are they going to make it consumer friendly and go back to those values?

>> What happened to your -- what was your experience?

>> So far, I can't get a phone because they can't get them through on their servers. I mean, I don't know. I would have liked to have been in the room when they negotiated the back peddling and see who gave in on what. That would be a really interesting conversation. I think, really, as a consumer, you have to blame them both. You had the brilliant idea. You had the great execution. Why didn't you keep that? You know, if this is just about protecting a few unlocked phones, or whatever your motivation was, was that really in your best interest if this is the experience it creates for users? ^E00:02:01