Can you trust Amazon shipping? Video
Can you trust Amazon shipping? Video Transcript
[ MUSIC ] ^M00:00:08
>> Hellooooo, and welcome to the CNET Holiday Help Desk. I'm Tom Merritt.
>> I'm Molly Wood.
>> And we are taking your calls and answering your questions all half-hour long. Deborah [inaudible] is here, too.
>> Happy holidays.
>> Give us some deals on the shopper.com site, and check out the hat. Hat's back.
>> Hat's back.
>> Gotta love the hat.
>> Cha-ching. It's a deal-shopping hat.
>> The deal shopping hat. She's out in the wild on the frozen tundra looking for the best possible deals.
>> The deal hunter. The deal hunter. [laughter]
>> With a rifle slung over her shoulder. Can of oil.
>> Deals slung over her back carrying them back to camp for you.
>> Just for you. Right.
>> Say thank you.
>> This is show number 19 of a total of 22.
>> Yeah, we're closing in on the end.
>> Our last show is Wednesday, December 23. Don't despair. There's still time to shop.
>> Oh yeah.
>> Seriously, there has to be time for shopping, because I have not.
>> We will be here right up until the very end, Wednesday, December 23.
>> We will be with you.
>> We'll be handcuffed to the chair, because it's not like we wanted to. No, just kidding. [laughter].
>> Call us with your questions. 888-900 CNET. 888-900-2638, or join us in conversation in the chat room at CNET dot com slash live. Lots of ways to get in on the show. We actually have two lines, one line open because one just went away.
>> So give us a call.
>> So we have lots of calls. We're going to have good questions, and of course, we have our daily giveaways, which just keep getting better and better. Today's actually Crave holiday prize is a good one any time it's a TV.
>> A big ol' TV.
>> It's a good one. It's the Visio VO32OE, a 32-inch television. And you can find that if you want it, and I'm pretty sure you do because it's a free 32-inch television. Go to crave.CNET.com. Ooh, it has the brown bezel.
>> That's nice.
>> How seventies classic.
>> Ooh, that is attractive.
>> That goes in the rumpus room.
>> I like it. It looks sort of like a wood bezel. Root beer brown. Anyway, so you can go to crave.CNET.com, put a comment down there along the lines of, "oh wow, that TV would look great in my rumpus room." And then it could be yours.
>> Exactly, and if you don't win it, you can still save money with some deals. Deborah, what's our shopper.com deal of the day?
>> Well, actually we have lots of deals, and we'll take a look at our deals page. We, if you scroll down a little bit, have a Kodak EasyShare C180. This particular digital camera is 75 dollars plus free shipping.
>> Look at that. Wow. 75 bucks? For a ten megapixel camera that is ridiculous. [laughter]
>> And free shipping, right?
>> And free shipping. So that's one of many.
>> Oh my goodness!
>> And I want to remind everybody, you know, it doesn't stop after, at Christmas, right? We're going to have deals, coupons and rebates nonstop on the site that are happening every day, especially when you start to see clearance coming through after Christmas.
>> So in other words we keep the spirit of Christmas all year long.
>> We are.
>> That's right.
>> Absolutely. So that's one of many, the digital camera. If we scroll down, don't forget we have a wine chiller.
>> Yeah, I was just, I actually, I was just waiting to say like, you know, don't just have tech, we also have wine chillers for 20 dollars with, this is pretty cool actually.
>> We've got daypacks, yeah, travel daypacks. I could use that on my hiking trips. Anyway, I won't hog all the time on the show, but we've got a lot on this site.
>> Ooh. Ooh. 39 cents.
>> Here's a five dot, a five dot hotness.
>> We have a five dot hotness rating.
>> That should be a bucket.
>> 39 cents plus free shipping.
>> Free shipping on the bucket.
>> We have a five dotter.
>> If somebody wants a bucket on your list.
>> That's right. Two dollars and thirty four cents.
>> You have a bucket list of people who want buckets.
>> Oh, you stop that.
>> Aside from the buckets, now don't forget for those that want computers and electronics, just go to our little category listing. Okay, so it's easy to navigate, and you'll get onto your viewing your laptops and TVs, monitors, everything. So check it out.
>> Good stuff.
>> Also on the line with some deals of his own is our very own cheapskate, Rick Broida, in the hotness layer in Michigan.
>> Oh, you devil. The hotness.
>> How many ratings, though?
>> Our own.
>> How many customers?
>> Our very own five-dotter, Rick Broida.
>> Rick, the hotness.
>> Today I'm excited to say I've got something that cannot possibly sell out. This is for all the procrastinators out there. I rounded up five last-minute [sound break] that you can print right on your very own printer right in your very own home right in your very own socks and bathrobe, you don't even have to get dressed for this. These are [inaudible] coupons and things of that nature that you can order up online, print out on your printer, put in an envelope and hand to someone. There you go. Wonderful gift. Good to go.
>> That's great. I like the one month of movies actually. We recommended, we recommended Roku to a guy yesterday, and his dad was totally not hip and not tech-savvy and we were saying you might have to get Netflix as a good way to get him started.
>> Excellent, absolutely. And make sure to check out that fifth item down there which is from restaurant.com. They actually have a deal going on during the holidays where you can give anybody you want, up to 30 people that you know, a free 10-dollar restaurant gift certificate, no strings attached. It's, like, too good to be true, but it's [inaudible] Check it out.
>> Whoa, plus is this really, is this not a typo, a 25-dollar gift certificate for 2 dollars?
>> That is absolutely correct. It all sounds too good to be true with the restaurant.com deals, but I have used some in the past successfully. It's just one of those great little web items, you know?
>> Is it only for McDonald's? [laughter] I read, I read yesterday, actually, about, apparently Best Buy has a gift card program now that's sort of like a pitch-in card, so that everyone can just sort of contribute to one big gift card that you can use to, like, buy a new TV.
>> Wow, that's kind of cool.
>> It's linked to your wish list.
>> I like that too.
>> I know, a last minute thing just like, oh here, I'm adding to your TV fund. Good idea, good ideas, Rick.
>> Alright. Thanks Rick. Appreciate that.
>> These are five dotters.
>> You can find Rick Broida's cheapskate items at his blog, CNET.com slash cheapskate.
>> Cheapskate. Alright, have a good weekend. Take the weekend off, Rick. [laughter]
>> Oh, thank you guys.
>> Yeah, you know, you don't have to come back on until Monday. How about that?
>> You just relax, put your feet up; enjoy yourself. We'll see you Monday.
>> I'll do that right now. [laughter]
>> No, wait, wait are his feet up?
>> No, I don't see any feet.
>> He doesn't have feet.
>> Oh, there they are. Ooh.
>> The rumors about him being footless are not true.
>> No, no, greatly exaggerated.
>> Footloose, perhaps.
>> Fancy-free, even. Alright, I think it's time to take some calls.
>> 888-900-CNET is the number. Let's take, let's take a call from Paul because it rhymes. He's in Delaware where many corporations are incorporated. Welcome to Holiday Help Desk, Paul.
>> Thank you for taking my call. I just want to say, Tom, great job on East Meets West and Being Well.
>> Oh, thank you very much.
>> Oh, a Tom fan. Awesome.
>> There he is. [laughter]
>> I want to know, I was looking for a good messaging phone on Verizon, and I was wondering do you guys prefer touch screens or like, physical keyboards.
>> Yeah well.
>> Interesting question.
>> Yeah, I mean, you know when it comes to messaging, I think that the, if you really do a lot of that, if you're sending a lot of emails and you're sending a lot of texts, I kind of like the physical keyboard. And I've done both; I've definitely done the touchscreen and the, so the benefit to me of the touchscreen is that you get a little more autocorrect, which is nice. You know, it'll autocorrect your h-e-l-l to he'll, which is nice. You don't necessarily get that with a physical keyboard, but I think you can get a lot more speed on the physical keyboard than you can --
>> It only took me three years to feel entirely comfortable with the touchscreen, so it all depends on whether you're patient or not. [laughter] So yeah, I think the physical keyboard definitely outranks the touchscreen.
>> Yeah, I think if you're really doing a lot of messaging, and then, and so I'm actually going to recommend a phone that has the best of both worlds, the LG enV Touch from Verizon Wireless, which is always, it's been on our, it's been one of the most popular phones across the United -- it's been on our top ten most popular cell phones of 2009. I actually just used one this weekend. I spent the weekend with it because I, I killed my 'Droid, so it was my emergency replacement for the weekend.
>> So that was your replacement for a while? Okay.
>> Yeah, so I borrowed the LG enV Touch, I've played with it, you know, and it's a nice form factor because you do have the touchscreen --
>> -- if you just want to make a call or just check something really quickly. And then you can flip it open and start typing. And I thought it was really useful, and what is it, about 50 bucks right now, I think.
>> Do you have a recommendation to stay without a data contract, maybe?
>> Right, right.
>> Ohhh, without a data contract. Good question.
>> Yeah, because the LG enV Touch is going to get much more expensive if you try to get it unlocked, right?
>> How much is the Eris without a data contract? Although it doesn't have a physical keyboard.
>> It's 100 bucks with the contract. It might not be any more cheaper. Finding a hundred dollar phone without a contract's going to be tough.
>> Are you saying you want one without a contract or you want one without a data plan?
>> No, I'm fine with getting a Verizon two-year contract.
>> Oh okay, without the data plan.
>> You want one that doesn't have to come with a data plan.
>> Oh, so then you want something that's not, well I mean, do you have to get a data plan with something like the enV Touch which is not really a smart phone?
>> Yeah, it says it requires a data plan even if it's like a small one. Yeah, I was thinking either like the enV3 or the Intensity. I was just curious which one you guys thought was the better phone for messaging.
>> Hmm. I will say, okay, well I'll say two things: one, Kent German is going to be on next Wednesday, so he will have some answers for that. But also the chat room is telling me that the LG enV Touch doesn't require data, and I think sometimes if it is just considered a messaging and not a smart phone, and it may be one of those, it may be that classic customer service dilemma where you basically have to keep calling until you get the person that gives you the answer that you want.
>> So it might be worth calling them back and saying, "Do I really have to have this? Are you sure?"
>> And we gave the Intensity 7.3 out of 10. That's three and a half stars, and we gave the enV3 4 stars or, let's see, an 8.3, so we slightly preferred, preferred the enV3.
>> And another phone you might want to look at is the Samsung Rogue, the SCHU960. That is an Editor's Choice and it is just a messaging phone for Verizon, and you may -- Oh no, no, no, no. Sorry. That one is one of the few according to our review that does require a data plan. But they say it's one of the few, so I actually think you might have gotten wrong information about the enV Touch.
>> Yeah, and especially when you're talking to stores versus calling, sometimes you just have to ask a different person or call the support line. You get a different answer ?-
>> -- with those sorts of things.
>> Right. Yeah. I'm thinking just kind of go up the chain until you get the right answer.
>> Yeah, demand it.
>> Demand it.
>> Hey, I will spread lies about -- no, don't do that. [laughter] Alright, thanks Paul. Appreciate the call. Let's move onto Zach in Sacramento, California. Hey Zach, welcome to holiday help desk. What can we do for you?
>> Hey, how you guys doing?
>> Hey, we're doing alright.
>> I have a quick question. I'm looking at a Pioneer AV receiver. I'm looking actually at the VSX1019H, AHK, which is a CNET Editor's Choice. Sounds like a really great receiver.
>> Only thing is, I can't find it anywhere locally, and I'm wondering, you know, should I trust Amazon shipping something like that sensitive? [laughter]
>> Well, Amazon is listening right now.
>> Let's bring Craig on.
>> Yeah, let's ask Craig Berman. We're going to be talking to him a little later about deals and stuff, but Craig, if you don't mind, can you give him some reassurance about shipping policies and insurance and that sort of thing when you order something like consumer electronics through the mail?
>> So, we've gotten really good and we've spent a lot of time and a lot of energy to make sure that when customers are buying high-end TVs, fragile things like DVD players, that we take good care and we work with our carriers to make sure that the products are delivered on the doorstep and taken into the home in some cases, in the, you know, perfect order just like you got it yourself. And you know, it's something we pride ourselves on, we work really hard on, and a lot of these things, a lot of big, expensive you know, TVs, they get delivered anyway. It's not something, a lot of times it's not something that the customers can just throw into the back of their car, regardless of what they have. So I think customers can shop confidently and feel confident that we'll get them their products in, on their doorstop in great condition.
>> In the odd case that something did happen, because you know what, mistakes just happen and it's just human nature. What's the return policy or the resolution with Amazon?
>> So you know, we back the products. If it's, if something was damaged in shipment we'll take it back and get you another one --
>> Simple as that.
>> -- and we'll try to do it as fast as possible.
>> And if you're buying from a third-party seller, those purchases are under our A-to-Z guarantee, and we can help work with, between the customer and the seller to come to some resolution there as well. Again, we want this to be as easy and friction-free and reliable as possible for customers. So again, folks should feel very confident that they're covered when making high-end purchases and high-end consumer electronics purchases.
>> Great, so what do you think, Zach? Do you feel reassured?
>> Yeah, that was actually a pretty good segue. That was pretty funny. [laughter]
>> I know, and we did not plan that. You did not. Craig is like, yeah, that was not funny.
>> Should I wait until CES?
>> Now that's always a question to see what's going to be announced at CES versus what you should order now. You know I mean, there are going to be a lot of things announced at CES. The big question is, is there going to be something announced that you have to have right now. And no matter what's announced, even if it comes out right now, you know, it's going to be full price. So there's always, you know if you can get a good savings right now on the receiver that you want, I don't know. I have this friend Ashley, and he has a rule, Ashley's rule of electronics: if you don't have it, you can't use it. So, you know.
>> That's true.
>> Very true.
>> Keep that in mind.
>> The only thing I would worry about is if there were, we were on the brink of some big, new feature, like for instance if 3D was really important to you and you were thinking about buying a Blu-ray player and you were worried that it wouldn't be backwards-compatible with 3D Blu-ray, then you might want to hold off and see what the details are. I don't know of anything in this category that I see on the horizon that's going to change the game a lot for you, so --
>> Let me tell you, it's not going to have wireless HD, you know?
>> Yeah, right.
>> And whatever is announced is probably one or two quarters away from coming out, you know, and it's just not, I don't think you have to worry so much that you're going to have total heartbreak.
>> And if you do, there's always Craigslist.
>> Alright. Thanks, Zach. Appreciate the call. And we're going to come back and talk to Craig Berman a little more from Amazon.com in a minute. Stick with us. ^M00:14:59 [ MUSIC ] ^M00:15:05
>> If you think all batteries are the same, consider this. These Duracell batteries were given to the Mattel Children's Hospital at UCLA. Because when it comes to kids and healing, you're not just powering a toy, you're powering a smile. Duracell. Trusted everywhere.
>> [music] Everywhere you look, new gadgets are popping up. To get the real story on them, there's really only one place to go: CNET.com. Discover something new at CNET.
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>> [music] Welcome back to Holiday Help Desk. Phone lines are open. We have, do we have a line -- yes, we have a line open at 888-900-2638, so why don't you give us a call?
>> And we're going to give you a chance to pick up the phone and go back and talk a little more to Greg, Craig Berman from Amazon.com who's hopefully recovered from the sudden --
>> -- tossing of that fish in his lap. [laughter]
>> You handled it well, Craig.
>> Welcome back to the show, Craig. Well done.
>> Thanks. You know, I, people were teasing me today because the flannel shirt that I have on. So I'm glad to see that you're wearing it too.
>> Oh, totally. We're twinkies.
>> It's outdated.
>> It's her thing, yeah.
>> You know what? It just means you're super hip right now.
>> That's what I keep telling my team, but they just don't seem to believe me.
>> Oh no. You can tell them that that paragon of hipness, Molly Wood... I don't know if I'm helping your cause out very much. [laughter] So our show is pretty much all about deals, Craig. What, I've been following the lightning deals on Amazon. Can you tell us a little bit about how to find the deals, stuff, and what's really hot right now?
>> So the lightning deals are still happening. The best, easiest way to do it is go to the gateway page, the home page and look for the little gold box that says, it says "today's deals." And today's deal right now is the Bourne Trilogy on Blu-ray. List price is one nineteen ninety. Yesterday we had it for seventy-four forty-nine. Today were taking almost another 25 bucks off, so it's forty-nine ninety-nine for the Blu-ray trilogy. That's 58 percent off. That's really good. We got rid of, we really moved through a Viore 26-inch 1080P LCD HDTV today. They just kind of blew right out of -- that was our lightning deal. 100 percent of them are cranked and that's gone. That was a great deal.
>> Wow, so now you can also, this is, I've actually been following the lightning deals on Twitter at Twitter.com slash lightning deals. That's been a great way for me to want to spend a lot of money. [laughter] That is nothing but trouble.
>> You know, a lot of people sign up and getting the Twitter feeds and it's you know, it's really fast, you get right on it. And you can take advantage, because sometimes these deals, they go really fast.
>> Now what about shipping? I mean, we're getting to that point where people are concerned that their gifts might not show up if they, if they buy them online. What options do people have out there?
>> So you know, standard shipping, our free super-saver shipping deadline was yesterday, but if -- we have a lot of customers out there that are members of Amazon Prime, which is our subscription shipping service where customers pay 79 dollars a year and you get automatic free two-day shipping. There's no aggregating orders. There isn't a threshold of 25 dollars. Excuse me. And that, those deadlines are coming up. The last full day to get that two-day is Monday. Our standard shipping deadline is Sunday. So if customers are ordering today, they're ordering tomorrow, if they're ordering Sunday regular standard shipping, we're still going to get it to them before Christmas. And Monday and Tuesday, Tuesday's going to be like a half-day for two-day shipping. And all that information is right on the detail page, right, it will tell you exactly when we can get it to you, whether we can get it to you before Christmas or whether we can't, depending on what time it is on Tuesday. Even on Wednesday, there's going to be some one-day shipping options if you've really procrastinated, waited, or just decided to get a last-minute gift. So all the information is there on the detail page, but the deadlines are Sunday for standard shipping, last full day for two-day is Monday, last half-day is Tuesday, Tuesday's also the last full day for one-day shipping.
>> So it's getting to the end.
>> Yeah, I've been pretty cavalier about it, but I think it's now time to say, "People, let's do our shopping, shall we? Let's get on that." [laughs]
>> It's been busy, though. I mean, it's been, we, we've -- I, our, our fulfillment centers are busy. It's, it's been, it's been a busy ?- a lot of people have been getting their shopping done on Amazon.
>> That's good. That's good to hear.
>> Well, thank you for joining us, Craig. As always, it's a -- Amazon is, definitely, I think, for more and more people the place to go, at least judging from what's loaded up on those FedEx and UPS trucks every time they go ?- [laughs] they're going by my house. Alright, should we do some ?- oh, I see we're going to go to a video before we get to some more of your calls. We actually have --
>> Thanks, Craig.
>> -- This is another -? thank you, Craig. Thank you very much.
>> Thank you.
>> Also --
>> Happy holidays.
>> Happy holidays.
>> You too, guys. Thanks for having me again.
>> And ?- yeah, as always thanks for coming back on. He's been on The Holiday Help desk, I think, every year for the last two or three at least.
>> Yeah, yeah.
>> Three years, yeah.
>> He's a vet.
>> He knows us.
>> He knows the deal.
>> We, I did call him about the shirt. That was a total [inaudible]. [laughs] So we have another great gift idea. People always call us and they want to know about accessories because sometimes you already have a computer. Well, turns out: a mouse is a pretty good idea. Here is the top rated product, the top-rated product on CNET for 2009. It's a mouse. ^M00:21:09 [ MUSIC ] ^M00:21:16
>> Hi, I'm Rich Brown, senior editor for CNET dot com. Today we're going to take a look at the Editor's Choice-winning Logitech Performance Mouse MX. So this is a high-end mouse. It costs about a hundred bucks and it's designed for people who take their desktop mouse experience very seriously. Now we found this mouse super-comfortable; it has all kinds of cool features, but probably the most interesting part of it is its new sensor technology. Now there's kind of an arms race going on in mice for the past year or so. Before, the highest-end option was a laser sensor, which was a step up from the old optical and even the ball mice before that. Last year, though, Microsoft introduced what's called its Blue Track sensor, which let you mouse all the sudden on things like glossy surfaces, cloth, you can, you can mouse on, like, pants or carpet. So Logitech has answered Blue Track this year with its own Dark Field sensor. Now Dark Field lets you do everything that Blue Track can, but it also goes a step further and lets you mouse on transparent glass. So we have a basic laptop and we have both mice connected to it wirelessly. So first we have this surface that Microsoft actually sent us attached to this Blue Track mouse. So this is two pieces of high-gloss stone here, a piece of marble and what, maybe it's granite. So first we'll show the Microsoft mouse. This is an Explorer mouse that uses the Blue Track sensor. So you can see we have the mouse going on the high-polish granite and the marble, and it works no problem. Try with the Logitech mouse: does the same thing. So we have a pillow here; as you can see the Microsoft mouse works no trouble, and the same with the Logitech mouse. Problem comes in for Microsoft when we hit the glass surface. So we have transparent glass table here. First we'll show off the Logitech mouse this time. Now you can see it's just as smooth as it was on the marble and the pillow; however, with the Microsoft mouse, no such luck. So it's pretty clear that Dark Field is the better technology. And this is also a more expensive mouse than Microsoft's Blue Track products. But that said, there's a whole lot more going on with this mouse than with a Microsoft product. You have Logitech's fast scroll wheel that lets you toggle between sort of a [inaudible] scrolling and free-spinning scrolling that's really fast for going through long documents. You also have all kinds of buttons on the side here, including front, back. You can zoom and then use the scroll button to zoom in and out of documents. There's also a hidden button down here that lets you toggle through different applications. Now you've noticed that so far both these mice are wireless. Logitech actually has a pretty cool feature with that, too, though. So here's the Logitech to USB receiver. Now it's just a tiny little USB plug, and it's so small you don't even have to take it out of your laptop when you want to travel. Logitech has also added its unifying capability to this receiver, which means that you can use this mouse and any other product in Logitech's unifying family, and you won't need to plug in another receiver; you can just use this one. Now this mouse is also rechargeable; there's a mini-USB plug here. It comes with a cable; you just plug it in, and it charges while you work. Now we don't want to say that the Microsoft mouse is a bad product, because it certainly isn't. Blue Track lets you mouse on all kinds of surfaces that you weren't able to previously. But as long as you're willing to pay for it, this Logitech mouse gives you the best design in the industry, all kinds of features, as well as the most advanced sensor around. I'm Rich Brown, and this is the Logitech Performance Mouse MX.
>> If you only buy one product this year ?-
>> Make it that mouse.
>> I have that mouse.
>> Seriously, a good mouse is, like, pretty life-changing.
>> Pretty rocking mouse, I have to say.
>> You have that mouse?
>> I use it left-handed.
>> That's crazy!
>> Even though it's a right-handed mouse; it's that good.
>> That is crazy and silly!
>> That is kind of silly, actually.
>> That's challenging my child, channeling my child right now.
>> It's a really, it's a really good mouse. I'll take some more calls. We're going to try to finish up here with Sonny in Walnut, California. Welcome back to the show, Sonny.
>> Oh, hey, guys. I have a question about some of the set-top, or net-top boxes --
>> -- for watching the internet on TV.
>> Sure, what's your question?
>> We're doing this as our next big thing topic at CES, so --
>> I know, so ?-
>> -- we're kind of, kind of well versed in it right now.
>> Kind of our thing.
>> Well, the thing I've got to do, or I want to do for my parents is, they, they do, well, they watch a lot of Korean soap operas, and the only way they can see them online is through this, this site. But I want them to watch it on TV instead of this little five-inch screen.
>> Oh, yeah.
>> Some of the boxes, I'm just not sure if they'll do that. Last I heard, Tom, there was something called Popcorn.
>> That might do something like that?
>> The, the ?-
>> Those other boxes do it, too.
>> So Popcorn Hour is similar to Boxee, in, in that it's a, you know, you, you, you run it on a box. You get the Popcorn Hour box and the software all at once, and it's able to take in a bunch of video formats over Ethernet and put them on the TV. The Boxee box will also be able to do that.
>> So they're, they're very similar. In fact at this point, I'm probably not as hot on the Popcorn Hour as I used to be, because Boxee's coming out with the box, and that's going to be able to do a lot more than the Popcorn Hour did with a better interface. Now if you're really into openness, open source, open content, being able to support as many formats as possible, then the Popcorn Hour would be the one, but I think, you know, Boxee, or hacking Apple TV to put a Boxee, if you can find a cheap one ?-
>> Those are your better options.
>> Yeah, I mean, it sounds like if you're just trying to get, kind of, shows for your parents to watch, you're probably aren't as concerned about all of, supporting all the different formats. It sounds like --
>> Does the Boxee also do, you know, just stuff on, displaying the Internet on the TV?
>> Yeah, well, does the Boxee box have a browser?
>> Oh you were talking ?- I'm sorry, I misunderstood. So you want, you want to have the ability to just browse the web as well?
>> Well, yeah, because what they're watching are, it's on a web site, basically.
>> Ohhhhh, okay.
>> Well, what Boxee does is it's able to take video that's embedded in web sites and bring it in as channels, so if the channels that they want to watch are available through the Boxee or have an RSS feed, then yes, Boxee will be able to do that, but Boxee doesn't allow you to just browse the web directly. But I don't think that's necessarily what they need. If they, I mean, what ?- do you, can you tell us what the site is?
>> It's in Korean, I don't, I don't know.
>> Okay, yeah. You know --
>> I, I think I know the sites you're talking about. There's a lot of sites out there that like stream the international programming around. And, and, I don't know that that one in particular is going to be on Boxee, but I know Boxee does support a lot of those international channels --
>> -- through a few different services.
>> And one other thing ?-
>> So you just need to go to the Boxee site and kind of investigate.
>> Yeah, and the Boxee, the Boxee box is not very expensive. And a slightly more expensive but very flexible option is to do something like a Mac Mini, or one of those little Dell Media Center computers that are, that are meant to just hook up to the television so that you [inaudible]. But then you have, and then you have to get a wireless keyboard, and, I mean, it might actually be ?- Boxy may actually be the easiest option.
>> If Boxee has the channel, yeah.
>> As long as you can access the channel.
>> I think you're right; Mac Mini is probably your next after that.
>> Right, or ?-
>> If you find out Boxee's not going to support that site, then yeah, I think that's your next-cheapest bet.
>> Yeah, I think so. And that's just, that's just pretty useful, because then you can do Hulu, I mean, you could ?- you know, then you're using a computer. So it's very easy to just have that browser, the interface that you're familiar with, you can do Justin.tv, you can do all kinds of different options for getting shows.
>> Alright, we?re running out of time, so we gotta move on.
>> Yeah, we've got to keep it rolling.
>> Thanks, Sonny, appreciate the call. Let's move on to New mexico and Paul. Welcome to the show, Paul.
>> Hey, Molly.
>> Well, hello.
>> I have a, I have a quick question. If, hopefully I can answer it real, you can answer it real fast. I just bought a Visio 55-inch backlit LED TV and a Blu-ray player. Both are capable of doing 1080p. I have an older Apple TV which I'm using component-out on, and a satellite receiver, which only has component-out. Both of those are only capable of doing 720p or 1080i. Got friends telling me that 1080i would be the better choice, but for some reason I don't know that the 720p wouldn't be the better solution. And the second part of my question is should I use a -- on my TiVo -- should I use a -- let the TV do the upscaling or should I go ahead and use an upscaler? Thanks, guys. I'll listen off-air.
>> So NPR forum of you.
>> I know.
>> I love it.
>> I just feel all official.
>> I know, like, wow, we're awesome.
>> So as far as, 1080i versus 720p, yeah, 1080i is technically better. But 1080p is so much better, that I don't know ?-
>> It?s almost kind of silly at that point. If it's between 1080i and 1080p, then I would say 1080p, then I would say go 1080p, because the prices aren't that, they're pretty close together at this point, and then you're totally future-proof. But 720p is so much cheaper that, I could tell you, I personally just bought a 720p set, because it was that much cheaper. And I thought, "I don't have a bunch of 1080p inputs." I don?t have a PS3 ?- the main thing is I don't have a Blu-ray player or a PS3, so I don't care.
>> There's ?-
>> It still looks great.
>> Yeah, exactly. There's not that much out there yet. There's sports, there's Blu-ray, and -- you know, if that, that stuff's important to you then you might want to make sure you go for 1080. If the price is the same between 1080I and 720P, then get the 1080I.
>> Why not?
>> Except that, wow, the price is toe ?- I mean they're like -- it was like, half the price. You know? [inaudible]
>> Well, the 1080p and 720p, but sometimes 1080i, because it doesn't have 1080p, and --
>>Well, yeah. 1080i and 1080p, a lot of those prices are pretty close so I would just go for 1080p at that point because then you're totally future-proof, but if it's between the great price of a 720p and a 1080p, like, I'm a 720 girl.
>> Let's pick up Matthew in France who's been waiting patiently, and I know you've been disconnected a few times because it's so long, it's so far away.
>> It's so far, talk fast.
>> What's your question?
>> [inaudible] thousand miles for us.
>> I know. Talk fast so you don't get hung up on. [laughter]
>> And also [inaudible] chat room [inaudible] it's so far away.
>> Aw, he loves the chat room.
>> So what's your question?
>> I want to get an accessory for my mom's phone. It's a Nokia 6210 Navigator.
>> Okay, what kind of accessory are you thinking about? You just want to get her something because it's a nice thing to do, or does she use it in a particular way you think might help?
>> No, no, she's not tech-savvy. And [inaudible] under 30 euros.
>> Okay, so she's, she's got a, she's using it for the navigation maybe?
>> No, she hates it. She thinks it just gets her wrong and sends her in circles.
>> I'd get her a nice case then.
>> Yeah, I mean it sounds like a case or a, or a headset, maybe. Because the headset you don't have to be super tech-savvy for, and they do actually make one for that phone, the BH902. So it might sound good.
>> Yeah, I'm thinking, I'm thinking that you should find her a really pretty case, like a pink one or a red one. Just get her something that will make that phone a little more attractive, especially since it sounds like she hates it. [laughter]
>> Pretty up that phone for her, alright?
>> Thanks, Matthew. Appreciate the call and thanks for being patient.
>> Good luck. Bye, sweetie.
>> We've got to wrap up, but before we do, let's announce the winner of Thursday's Crave holiday giveaway. It was the Belkin Gigabit Powerline HD starter kit. And the winner is DC Drew 10.
>> I feel like we've heard that one before. I wonder if they've won before.
>> DC Drew 10.
>> 10. 10.
>> Sounds like a superhero.
>> Congratulations, DC Drew 10. You'll find an email from CNET in your inbox later today, and we will get that Gigabit Powerline HD starter kit out to you as soon as possible.
>> That's right, and that is it for our show. We are over time because we just could not stop answering questions. Thank you again to Craig Berman from Amazon.com. And Tom will be back on Monday co-hosting with Brian Cooley and Donald Bell actually, our MP3 reviews editor.
>> So if you've got those music player questions, now's the time. Rather Monday is the time. Don't call now because we're not picking up. Have a great weekend everybody.
>> Alright. See you later.
>> Bye. ^M00:32:36 [ MUSIC ]
CNET News.com's Martin LaMonica speaks with Amazon.com CEO Jeff Bezos about his company's Web services business during the Web 2.0 Summit in San Francisco.
At the Web 2.0 Expo in San Francisco, Amazon.com CEO Jeff Bezos talks to\r\nconference attendees about the company's on-demand storage service.\r\nBezos announced that today the S3 service stores more than 5 billion\r\nobjects, compared with 800,000 objects stored in July 2006.
Amazon's first color tablet, the Kindle Fire, boasts a 7-inch color LCD screen and 30-day free trial of Amazon Prime. It ships on November 15, 2011 for $199.
Amazon's trying to compete with PayPal with a new service that brings one-click shopping into the rest of the non-Amazon world. We also kick around a rumor of Netflix coming to the Wii and discuss Google and Yahoo music searches. Oh and then Cooley and I get deep about business models and copyright. That's near the end though. If you don't like lectures.
Amazon CEO Jeff Bezos shows off a new lighted touch-screen Kindle that also boasts an eight week battery life with the light on. The new e-reader will cost $119 and ships October 1. A 3G version will be available for $179.
Why the Starbucks and Square partnership matters, the growing concerns over cell phone radiation, and the free app that brings caller ID to your Android phone.
How about a camera that comes in red, white, and blue? Molly Wood and Brian Tong drool over the feature-packed Pentax K-x. Plus, a past caller dials in with a fabulous deal on one of our favorite point-and-shoot cameras.
Amazon takes on Apple's iPad with the launch of its new Kindle Fire HD tablet line. CEO Jeff Bezos reveals three versions, a 7-inch version for $199, a larger 8.9-inch version for $299, and a 4G LTE-enabled version for $499. The tablets are expected to ship November 20.
News on Sony's PlayStation Network breach gets worse, AT&T is working to launch a daily deals service, and Amazon may be entering the tablet market.
Amazon's Cloud Music servers cut out for a brief period yesterday after the world's Little Monsters flooded the site to download Lady Gaga's new album "Born This Way" for just $0.99. Jeff and Wilson are two such fans, and we love it when Wilson gets all righteous about piracy because we get to throw it back in his face. Today's episode of The 404 deals with Jeff's addition to Reddit, digital projectionists in Boston AMC theaters purposefully making 2D movies dimmer than usual, and the debut of everyone's favorite PB&J in a can...yes, the Candwich.