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Comments on: Verizon doesn't know what OS X is

If you have OS X and call Verizon, they may not know what you're talking about.

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by AlexDeGruven June 5, 2008 12:05 PM PDT: It's pretty amazing that they don't have at least one Mac sitting around that they can check things out with. If the hardware is supported under OSX, then each of the techs should have had at least a few minutes to play with it and figure out how it works.

On the other side of it, though, the support may have been outsourced, and the company didn't bother to take the time to work out scripts that will help them support Macs.

Either situation is unfortunate.; Like this Reply to this comment


by amandafrench June 5, 2008 12:09 PM PDT: And the thing is, they don't have to train EVERYONE. They could put up a gateway by having the automated system ask right off the bat, "Windows or Mac?" and when you press "2" for "Mac," they could route you to either Pedro or Kimberley, who are the only 2 people on the Verizon payroll who know how to Mac it up, baby.; Like this Reply to this comment


by JDVough June 5, 2008 12:12 PM PDT: I guess catering to 92.8 percent of the market is just good enough for verizon. Who needs another 7 percent?; Like this Reply to this comment


by Opaquit June 5, 2008 12:51 PM PDT: Oh gosh, this reminds me of that 'famous' Verizon math kind of Internet meme with .002 cents.; Like this Reply to this comment


by bigreen505 June 5, 2008 1:25 PM PDT: Sprint isn't much better and I ran into all sorts of problems trying to setup a Novatel 727 on a Macbook. I felt like I was in the middle of a bad Jeff Foxworthy joke. Cumulatively I think trying to get my mobile broadband card working sucked up five hours of my day.

I told one person (the smartest and most articulate person I spoke with) I was on a mac and the software she was asking me about was different than what I downloaded from Sprint. "Well no one uses those. The only calls we get are for Vista or XP. So, like I was saying, did you open your connection manager?" I hung up.; Like this Reply to this comment


by jujinkai June 30, 2008 8:34 AM PDT: You should ask them how do you go into peoples bank accounts and steal money from them. that is what they seem to do best. I quit Verizon after 18 years of service and i was one of the best technicians in Queens NY and had to quit because of identity theft. I received a W2 for the year of 2007 even though I quit in 2006. They were even operating a business in Bradenton Florida with my information and have even paid a city Marshal to freeze my bank account for credit cards int the perps name. Go figure. i had to quit because they wouldn't fix the problem, reason being, this fraud goes all the way up the ladder in the executive office. be very careful as they will steal the customers identities too. I* had to file a lawsuit. This is for real and I will expose them. Verizon You Suck!!! I am coming for you!!!; Like this Reply to this comment

(6 Comments)

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