vendorrate

Microsoft, Verizon rate low among IT pros

Microsoft and Verizon may need to learn a thing or two about customer service from IBM's Informix, according to a report released Wednesday by market researcher VendorRate.

Among IT professionals questioned, Microsoft's customer satisfaction ratings for the second quarter dropped in three key areas.

Out of a score of 100, Microsoft's server and infrastructure software rated 55, a 17 percent decline from the first quarter; its operating systems scored 67, down 9.5 percent; and its applications came in at 64, an 18 percent dip.

"Microsoft was cruising along with satisfactory scores in earlier reports, but … Read more