SquareTrade

The budget is a big topic this presidential-campaign season, but I've come across a solution to our fiscal woes that doesn't get enough press -- dealing with all the dollars flushed down the toilet (sometimes literally) due to the scourge of dropped, soaked, and otherwise damaged iPhones.

According to gadget warranty outfit SquareTrade -- which also recently informed us of the most dangerous states to be an iPad or iPhone -- damaged iPhones have cost Americans $5.9 billion since their introduction in 2007.… Read more

If you're an iPad sitting in an Apple Store, you probably cringe each time the customer with 3-year-old triplets walks over to check you out.

Now we also know there are certain stores, and even entire states, you don't want to end up in either, thanks to new data from device warranty outfit SquareTrade that details which states seem to have the clumsiest iPad and iPhone users.

Looking at its own internal claim data for iPhone and iPad breakage and damage, SquareTrade found Mississippi and South Carolina seem to have particularly high rates of iOS device abuse -- both states made the top five when it comes to claims for both iPhones and iPads, with Mississippi racking up the most collective damage to iPhones and South Carolina taking title as the most dangerous state for iPads.… Read more

I've been working the device torture beat here for a while, but this video of an iPad and Google Nexus 7 going head-to-head in drop and submersion tests almost gave me a full-blown case of DTSD (device trauma stress disorder).

Once again, the device warranty folks at SquareTrade subjected two devices to some low-level maiming to see which survives with the least damage and the iPad suffered the most battle scars, at least from the drops. … Read more

If you've ever read user reviews of rugged or waterproof cameras, you probably wouldn't think they could handle having a glass of water spilled on them, let alone a 33-foot dive in the ocean.

The fact is, however "rugged" a manufacturer says a camera is, whether it can survive such treatment has a lot to do with the user. Maybe too much.

For example, the top-rated Olympus Tough TG-1 iHS is marketed with some of the highest durability claims for a compact camera: waterproof down to 40 feet, shockproof up to a 6.6-foot drop, freezeproof to 14 degrees Fahrenheit, and crushproof up to a weight of 220 pounds. That sounds pretty great and it is, but there's a bunch of fine print that goes with that marketing message.… Read more

Extended warranty service SquareTrade announced today it has secured a $238 million growth equity investment lead by Bain Capital.

Terms of the private financial transaction were not revealed.

The company, which sells warranties for consumer electronics and appliances directly and via more than 30 retailers and marketplaces, said its sales tripled in 2011 compared with 2010. It also expects to record "triple-digit" revenue growth in 2012, although the privately held company did not provide specific financial details.

"SquareTrade has been profitable and growing rapidly for several years," CEO and co-founder Steve Abernethy said in a statement. &… Read more

Apple's iPhone has half the failure rate of RIM's BlackBerry in the first year of use, a study carried out by a mobile-phone warranty firm has found.

The SquareTrade study, released Saturday, looked at more than 15,000 handsets that were covered by the company's policies. It found iPhones had a malfunction rate of 5.6 percent in the first year, compared to 11.9 percent for Research In Motion's BlackBerry smartphones. Palm's Treos fared even worse, with 16.2 percent having some sort of malfunction in the first 12 months of use.

Figures from the analyst firm Canalys, released last week, showed Apple has now overtaken RIM in the global smartphone sales stakes. … Read more