The tizzy created by Facebook's page design changes point out some valuable lessons that we should keep in mind as we head more into a SaaS and cloud-based world.1. Choosing when to change
There are many differences between how shrink-wrapped applications and software as a service (SaaS) work, but one of them is that customers of shrink-wrapped software choose when, and if, they upgrade. They kick the tires to look around at the changes beforehand, download a trial, poll other users, wait for the .1 rev and the kinks to get worked out.
With SaaS, changes get pushed … Read more