Wireless

AT&T has clarified its "throttling" policy for its unlimited data customers who the company says use too much bandwidth. But many users are still confused and angry.

In this Ask Maggie, I explain why the new policy--though still annoying and not customer-friendly--is actually a better deal than what unlimited data subscribers had been getting. Also in this edition of Ask Maggie, I explain why Verizon and Sprint may still not be the best carriers if you plan on taking your phone on your travels with you.

AT&T's throttling mess

Dear Maggie, I am … Read more

BARCELONA, Spain--App developers and consumer advocates are unhappy with news this week that AT&T may be considering a plan that would allow data-heavy service providers to pay upfront for the bandwidth their customers may use.

Earlier this week, AT&T's CTO John Donovan told The Wall Street Journal at the Mobile World Congress here that the carrier is considering a kind of toll-free calling for mobile data. The idea is that mobile-app providers whose services consume a lot of data, such as video streaming, could buy 1-800-like service from AT&T so that their users … Read more

BARCELONA, Spain--Where do the largest telecommunications companies in the world want to be in in the future? In the cloud.

We've all heard this schtick before: Carriers don't want to be the purveyors of dumb pipes. Their equipment suppliers--namely, Cisco Systems and Alcatel-Lucent--also don't want them to be dumb pipe operators. The reason is simple: There just isn't much money in being dumb.

Smart is the way to go.

But for telecommunications giants, what does it mean to be smart? For the CEOs of Deutsche Telekom, Alcatel Lucent, and Cisco Systems, who spoke as part of … Read more

BARCELONA, Spain--Wireless operators need to stop locking devices and offering overly complicated data plans. That's the message from Best Buy CEO Brian Dunn and eBay CEO John Donahoe here at Mobile World Congress.

Dunn and Donahoe took the stage today as part of a panel discussion about mobile payments. While the CEOs talked a lot about how shopping and payments are changing thanks to mobile devices, they also took a few jabs at wireless operators, challenging them to become more open to help spur greater adoption of their services across a broad range of devices.

While the mobile phone … Read more

BARCELONA, Spain - A year into its partnership with Microsoft, Nokia is filling out its Windows Phone smartphone portfolio and differentiating devices with Nokia-only features and apps.

On Monday, Nokia kicked off the Mobile World Congress tradeshow here with a new low-end Lumia Windows Phone smartphone, the Lumia 610. This is now the fourth Lumia Windows Phone in the portfolio, and it will sell for 189 euros ($254) in Europe before subsidies.

Microsoft announced the Lumia 710 and Lumia 800 in October. These were the first Windows Phone devices for Nokia, and they were initially only available in Europe. Now, … Read more

BARCELONA, Spain--Sony Mobile Communications has a new strategy. Instead of announcing one killer phone at this year's Mobile World Congress, it's announcing a suite of devices that it hopes will attract a wider audience of consumers, particularly those at the low end.

Will the strategy work? It's hard to say. There's a lot of competition out there that will make it hard. Still, with full ownership from its former parent company Sony, executives say they're ready to spend big on making Sony's mobile phones a household brand.

Sony Ericsson (Sony Mobile's former name … Read more

Heading to Europe and wondering how you can avoid coming home to a wireless bill as big as your mortgage payment?

In this edition of Ask Maggie I offer some advice about using a smartphone abroad to a reader traveling to Spain next week for the Mobile World Congress trade show. Getting a local SIM card to pop into an unlocked GSM phone is likely the cheapest option. But if used carefully, subscribers don't have to sacrifice their kids' college funds to pay for a U.S. wireless plan with international roaming. Ask Maggie shows you how. Also in … Read more

Consumer advocates say the Obama administration's blueprint for protecting consumers' privacy online is a good first step, but they will be watching closely to see how it's implemented.

The White House and the Federal Trade Communications today unveiled the "Consumer Privacy Bill of Rights," which will serve as a policy outline for future legislation and public policy that will work to protect consumers' privacy while online from a computer or mobile phone.

The administration also worked with online advertising associations, such as the Digital Advertising Alliance and others, to revive "Do Not Track" technology … Read more

Federal Communications Commission Chairman Julius Genachowski wants Internet service providers to work with government and security experts to adopt voluntary standards to protect consumers from cyber attacks.

On Wednesday, the chairman gave a speech in Washington, D.C., in which he discussed voluntary measures that ISPs and other technology companies could take to help protect the public from three major cyber threats: botnets, domain name fraud, and IP hijacking.

"Cyber attacks pose a critical threat to our economic future and national security," he said in his speech. "If you shut down the Internet, you'd shut down … Read more