Boy Genius Report has uncovered documents containing Apple's policies regarding dead pixels, including replacement requirements for iPhones, iPads, and various-size Macs.
The document suggests that Apple employees have leeway when dealing with customers that have dead pixels on their screen, but should abide by the grid (see below) when determining if a unit should be replaced.
iPhones, for example, should have no dead pixels, whereas an iPad can have as many as two before it would be replaced. Screens on bigger Macs could have as many as 16 dead pixels before an Apple employee might replace it.
Of course, … Read more