Verizon Wireless has unseated T-Mobile USA as the U.S. mobile operator with the best customer service, according to a J.D. Power and Associates study released Thursday.
For about five years running, T-Mobile, the smallest of the four big nationwide carriers, has topped the J.D. Power survey for its good customer service and overall customer satisfaction. But it looks like Verizon Wireless has won the top honor in the customer service arena.
Verizon has always gotten high marks for its reliable network. But now it looks like customers are happy with its customer support, too.
The survey tracked … Read more