When I recently called up my local DSL provider, there was no doubt about the location of the person at the other end of the line.
"Hello, this is Sam," a tech support guy told me with an accent that I was oh so familiar with from years dining in Indian restaurants.
If this guy's first name was Sam, then my first name is Ramesh. Of course I had been patched through to India. But so what? "Sam" helped me resolve my issue and I hung up a satisfied customer.
Now what if John Kerry … Read more