As CNET's Erica Ogg reported earlier today, Apple has released the iOS 4.0.1 update, which is supposed to address a display problem with the iPhone's signal strength calculation, which Apple claims is part of the reason people are seeing the signals drop off rapidly when there is an interruption in the antenna's RF signal.… Read more
Are you an iPhone 4 customer running into data upload problems?
CNET is seeing plenty such reports saying iPhone 4 usersin some regions of the country, including New York, Philadelphia, Washington, D.C., and as far west as Salt Lake City and Seattle, are experiencing dramatic drops in their data upload speeds.
People in the MacRumors forum started writing posts about the potential problem on Sunday. The initial poster from New York City said that last week he had seen upload speeds of 1.7 megabits per second. But on Saturday, he noticed he was only able to get … Read more
Apple's recent explanation of iPhone 4 reception issues--that they're linked to Apple's miscalculation of how it measures signal strength on iPhones--has left many people wondering what that five-bar icon displayed on the phone really means.
Earlier on Friday, Apple issued a statement blaming iPhone reception issues on a software miscalculation rather than on hardware design. Since the iPhone 4 launched last week, thousands of consumers have complained that when gripping the phone around the lower left-hand corner of the device, the signal degrades or calls are dropped.
Apple acknowledged the problem, and explained that customers were simply … Read more
Apple now blames reception issues that many new iPhone 4 customers are experiencing on a software miscalculation rather than on hardware design. But will a software update really fix the problems that many customers are reporting?
I'm not sure I am buying Apple's explanation.
Since the iPhone 4 launched last week, thousands of consumers have complained that when gripping the phone around the lower left-hand corner of the device, the signal degrades or calls are dropped. Apple acknowledged the problem, and explained that customers were simply covering up the antenna with their hand. CEO Steve Jobs told consumers … Read more
One of the most popular iPhone 4 topics is the reception issue many people have mentioned that seem to be exacerbated by how you hold the smartphone. While Apple currently suggests avoiding certain hand positions or using a case, there is a new report that suggests a possible fix for the issue.… Read more
Apple apparently has a game plan for dealing with iPhone 4 reception complaints--and it expressly prohibits giving customers free bumpers.
According to a purported list of procedures reportedly leaked to Boy Genius Report, AppleCare representatives are being instructed on how to coach users about the proper way to handle the latest-generation smartphone:
1. Keep all of the positioning statements in the BN handy - your tone when delivering this information is important.
a. The iPhone 4's wireless performance is the best we have ever shipped. Our testing shows that iPhone 4's overall antenna performance is better than iPhone … Read more
As we continue to test the iPhone 4, we're doing our best to track the handset's signal strength, particularly in light of the ongoing issues with the antenna. Though we've also noticed that we occasionally lose bars when we hold the iPhone 4 on its lower left side, the number of bars isn't the most accurate indicator of a cell phone's reception. For more details, we turned to the iPhone's Field Test indicator, but that option doesn't seem to be available on the iPhone 4.
iPhone 4 users who have run into reception issues by holding their devices "the wrong way" could see a more feasible solution from Apple very soon.
An iOS 4.0.1 software fix is in the works and may arrive as early as Monday, according to AppleInsider. Users of Apple's tech support forums reported seeing comments from Apple reps confirming that an iOS 4.0.1 update fix would ship early this week, though those comments and related discussions have since been removed.
Around the time the iPhone 4 was first released last week, users started flooding the Internet with complaints that holding the phone a certain way weakened or even cut off its reception, causing calls to drop. People quickly discovered that gripping the iPhone in their left hands interfered with the antenna band that runs around the unit, thereby strangling the signal.… Read more
Turns out the iPhone grip of death is simply a "fact of life" with all wireless phones. If holding your phone makes your iPhone 4 signal drop dramatically, Apple would like you to know you should either hold it a different way or buy a case. From them. That sounds logical, right? Right. No, thanks. Also, introducing Rafe's new side project, oneleggedgoat.xxx. Enjoy.Subscribe: iTunes (MP3) | iTunes (320x180) | iTunes (640x360) | RSS (MP3) | RSS (320x180) | RSS (640x360)… Read more
The show title for today's episode of CNET's The 404 Podcast actually refers to two stories in the rundown. The first, of course, refers to the masses of complaints from early Apple iPhone 4 adopters. As if yesterday's heatstroke line nightmares weren't bad enough, some owners are experiencing disappearing signals when the steel bands antennas are covered by gripping the phone in use.
Ironically, the external antenna band was supposed to increase reception bars, but many feel jilted that Apple and Steve Jobs failed to mention the glaring design error during the keynote earlier this month. … Read more