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March 6, 2009 3:40 PM PST

Get started with Twitter

by Tom Merritt
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Twitter has been around for a couple of years, but with the presidential election and the arrival of people like Shaq, LeVar Burton, and Stephen Fry onto the site, it has moved into the mainstream. So, if you're new to Twitter or just a little lost by OH and RT, here's some help.

We'll assume you've been to Twitter.com and know it's a list of short postings, limited to 140 characters. You probably know you can follow people and their posts show up in your time line.

But what's it good for? At it's most basic, it's good for keeping in touch. Twitter can be delivered in several ways: on the Web, in a separate application, or by text message. Here's how to do the text thing.

In settings, tell Twitter what your phone number is and activate your number. From then on, when send your text message to 40404, Twitter knows by your phone number it's you and posts the message to your account.

You can also have other people's updates texted to you. Send "on" to 40404 to get them from everyone you follow, and "off" to stop them. You can shut off individuals in their twitter profiles on the Web by visiting an individual's Twitter profile. If you pay for text messages, you need to be careful with using Twitter over text. I prefer to use an application on my phone. It saves on text-messaging costs and allows me to have a more visual interface.

Great! Now you have lots of posts. What the heck are these people writing? RT @acedtect OH: blah blah blah. Let's start with the @ symbol. You know it well from e-mail. It's common practice to refer to people by their Twitter names with the @ symbol in front. This makes their name into a link. So it's used as a reply:

@Veronica Did you get the harpsichord I sent you?

Or just to talk about them:

Man that @Veronica sure can play the harpsichord.

The excellent thing about the @ sign is it lets you send a message to someone even if they don't follow you. Take someone outstandingly popular, like Jason Howell. He can't possibly follow everyone who follows him. But folks can message him by using his handle @raygun01 in their message. When he clicks on the replies tab in his Twitter account, he sees all the folks who messaged him.

Remember, your @ replies can potentially be seen by anyone. If you need a reply that's a little more private, try the direct message. You can either type d and then the username like this:

d amandafrench Hey, when are you coming back to SF?

Or you can go into the Direct Message section of the site. Either way, the messages are not public. Do keep in mind, you can only send a direct message to someone who follows you.

Abbreviations

Let's get into some shorthand. You may also run across something like this:

OH: "That man is a pig. And by that, I mean he has a snout and fine, bristly facial hair."

You might first read that and think it reads, "OH! That man is a pig..." But the OH stands for overheard. When you want to anonymously pass along something someone else said, say in a restaurant, or even on a TV show, you type OH and then the overheard phrase in quotes.

Another common oddity is RT. As in:

RT: @natalidelconte Why does my homemade Bolognese pasta taste like mammoth?

The RT stands for ReTweet. You're passing along to your friends, something someone else said because you find it informative or funny or whatever. At the same time, you're giving credit to the original poster.

And before we move on from the posts themselves, a little about hash tags. They have nothing to do with potatoes OR marijuana. Unless you want them to. It refers to putting the pound sign in front of a word. This "tags" your posting. So, let's say you're attending the Consumer Electronics Show. Every post you make about the show could end #CES. This would make it easier for folks looking for information about the show to find it.

What makes a good Twitter post?

Finally, what should you write? Literally answering "What are you doing?" may get boring fast. At least to folks following your time line. Some of the most enjoyable posts are witty observations, breaking news, and links to interesting stuff, like Web sites and pictures. In fact, many mobile phone applications allow you to take a picture and automatically add it to your posting. If you want to do that, you need to get to know TwitPic.

There's a whole heck of a lot more to cover, but now you know the basics. In fact, now you can just ask other Twitterers what some of their other favorite tricks and tips are and I'm sure they'll @ you right back. Have fun getting started with Twitter.

May 20, 2008 3:08 PM PDT

Announcing the Totally Unofficial Build a Better Twitter Contest

by Molly Wood
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I have had it with this Twitter situation. I know it's a free service, and I know that a lot of you are frankly sick of hearing about it, but I cannot keep pretending that Twitter is the savior of the modern Internet, the message-bearing standard of Web 2.0, and the most important thing to happen to online communication since Gopher, when the site itself is only slightly more reliable than a late-model Saab. And I'm sorry, but being down all the time is not excused by the fact that people who think they're cool think Twitter is cool. Therefore, I would like to hereby officially announce the Totally Unofficial Build a Better Twitter Contest.

The premise: What other tool do you use in your life that's unusable almost as often as it's usable? And how is that acceptable? For months now, Twitter users have been asking what's going on with the service, and why it's down so often. Andrew Baron created an art gallery about it. By February, the headlines read Twitter Down; Sky is Blue. In more scientific reporting, Pingdom ranked Twitter dead last in social networking uptime from January through April. How bad was it? Twitter was down more than 37 hours in four months. And that's compared to social networks with many multiples more users than Twitter. The biggest of them all, MySpace, was down just one hour and five minutes in the same period. Now we've even got Is Twitter Down, that will let you know if you should even bother. Currently, no surprise, it's:

Is Twitter down?

That's embarrassing. And Twitter can't seem to fix the problem or even communicate why it's a problem at all. I don't want to bash Twitter, and I have enjoyed my time there when I wasn't beating my head against the wall with rage at its internal server errors. I know we all have a lot of community goodwill toward Biz and Ev, and I'm not trying to be nasty. It's just that I don't see a lot of clear signs from Twitter that it's taking the problem seriously or working on some real solutions. In a product based on communication, they're just not doing a great job of communicating. Hence, the contest. Someone, please, build a better Twitter.

Now, before I went shooting my mouth off about this, I consulted some actual software engineers (who wish to remain anonymous) about whether this could be done. One said, of course, "you can architect a better system." One acknowledged that, "knowing what I do about how it's set up, I think it'd be damn hard to keep that m******r up." However, he agreed that scaling Twitter in its current form is "non-trivial," because Ruby on Rails, as Twitter developer Alex Payne himself noted, is easy to develop with, but hasn't ever proven particularly scaleable. So, OK, Twitter underestimated scaleability. It wouldn't be the first time, right? But yet another of my experts noted that you can build a better Twitter. He said, "It requires memcached, or some other open source cache...it would take hours to do. Hours!"

So, I'm thinking someone out there has some hours to devote to this, and I am hoping you will do just that. As motivation, I pledge the following, totally unofficial and un-endorsed by CNET (or CBS) not-really-prizes prizes:

I will go there, for a test period of not more than 30 days, and I will beg all of my followers to join me for this test period (as of this writing, a nice round 6,700). My colleague, Tom Merritt, says he'll go there, too, and hopefully bring his followers along for the scalability test. I'll ask everyone else I know on Twitter to come along (I'm talking to you, Leo Laporte), and we'll see if it's really as hard as all that to build a Twitter that can stand up to the awesome pressure of being Twitter.

I will also throw in a motley collection of MP3-player accessories, a CNET windbreaker, some CNET stickers, and an autographed photo of the CNET personality of your choice, all not to exceed whatever value it is that triggers The Lawyers. Plus, if it works, you'll probably make bajillions of dollars. Or, at least, you would if there were any discernible business model for Twitter. You should probably try to think of that, too. Get to coding!

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